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symantec antivirus cannot removal trojan.winlnk.runner.ea and heur.trojan.win32.generic

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I need a solution

symantec antivirus cannot trojan.winlnk.runner.ea found on the flashdrive and heur.trojan.win32.generic found on the profile \ appdata \ roaming I have to edit the run script batch file to remove the virus. What do symantec endpoint protection, it can not eliminate them. 

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